TROUBLESHOOTING

If you have problems connecting or staying connected to the Internet, here are some suggestions to try:

• Check your connections: Make sure all cables are plugged in securely.
• Make sure the power sources for our connection and your router are plugged in, and the outlets that they are plugged into are receiving power.
  

  Outlet Power Supply

  Adapter

• Check the Internet on other computers / devices on your network. This will help determine whether the issue lies with the overall connection, or just a specific computer / device.
• Check multiple websites: If the problem exists with only one, or a few, website(s), the issue may lie with that specific site rather than your service.
• Restart your computer / device.
• Unplug the power to your router for about 20 seconds, then plug it back in. Give your router 30 - 60 seconds to reboot, then check your Internet connection again.
• If you are still having issues getting an Internet connection, contact us at (888)247-2283 for further help.