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AIRbaud - Technical Support - FAQ

Q. What Is Wireless Internet Access?
Wireless Internet access is a form of high speed, or Broadband Internet access, that uses radio frequencies instead of phone or cable lines. AIRbaud is providing high speed cost effective solutions for Internet access via wireless, NO PHONE LINES NEEDED! There is no need to worry about slow downloads, busy signals, or disconnections anymore, with AIRbaud's Wireless Internet Service your computer is always on the Internet. Using a brand new technology from Motorola, AIRbaud is the first company to bring cost effective, high speed Internet access to Northwest Indiana, Illinois and Michigan.

Q. How fast is AIRbaud's Wireless Internet Service?
AIRbaud will provide a wireless Internet connection which allows the customer to connect at speeds from 768k all the way up to 3Mbps, which is 220 times faster than a dial-up connection.

Q. What equipment is needed?
The customer will need an external radio (about the size of a half-gallon of milk) which AIRbaud provides and installs. A network cable and a computer with an ethernet adapter installed is also needed. Battery backup is also recommended and surge devices should be used with all computers and their various connections. You will also need a router/switch (which AIRbaud doesn't supply) if you wish to have multiple computers connected to the Internet.

Q. How many computers can I connect?
As many as you want, behind a router. Be aware that they will all share the bandwidth provided to you (i.e., if you had two computers, you would not get 1Mb on each computer with a 1Mb connection).

Q. How do I change my AIRbaud email address password?
A. Currently you will have to call us at (888) AIR-baud, so that we may change your password over the phone.

Q. For some reason or another I am not receiving emails that people have sent me?
A. This could be due to a number of reasons. One common reason is that the emails are being spam filtered. Click here to go to the online documentation on how to set up the email spam filter.

Q. I am not able to attach and send certain files successfully using my AIRbaud email account.
A. AIRbaud reserves the right to block incoming/outgoing messages when certain files are attached. Files with the known extensions are blocked, .exe, .com, .piff, etc. If you are having problems sending an attachment, we recommend that you zip the file before its added as an email attachment.

Q. What other services does AIRbaud provide besides wireless Internet?
A. AIRbaud provides many other services that you may not be aware of. We provide commercial website/E-mail hosting, point to point wireless setups, and server colocation services. To find out more, visit our services page.


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